Return & Refund Policy
At Chuzhao Camera, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
-
The item is unused and in its original packaging.
-
The return request is made within 30 days of receiving the product.
-
The product has a manufacturing defect or was damaged upon arrival.
2. Non-Returnable Items
-
Items that have been used, damaged by the customer, or altered in any way.
-
Items without original packaging or missing accessories.
-
Digital or promotional items (if applicable).
3. How to Request a Return
-
Contact our support team at support@chuzhaocamer.com with your order number and reason for return.
-
We will provide you with return instructions and a shipping address.
-
Ship the item back to us using a trackable shipping method.
-
Once received and inspected, we will process your refund or replacement.
4. Refunds
-
Approved refunds will be processed within 5-7 business days after we receive the returned item.
-
Refunds will be issued to the original payment method used for the purchase.
-
Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
If you receive a defective or incorrect item, we will gladly send a replacement at no extra cost. Contact us within 7 days of delivery to arrange an exchange.
6. Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account.
-
Contact your credit card company (processing times vary).
-
If you still have issues, email us at support@chuzhaocamer.com.
7. Contact Us
For any return or refund inquiries, please reach out to:
Email: support@chuzhaocamer.com
Website: www.chuzhaocamer.com